Refund Policy
Last updated: Seller: Harjot Singh Rana (Launchday), sole proprietor, Indiasupport@getlaunchday.com
Launchday templates are digital goods delivered right away as a Framer remix link, so we cannot take them back once you have them. We still want you to get what you paid for. This is when we refund.
Preorders
If you preorder Launchday, you pay now and we email your Framer remix link on release day. Launchday ships by 1 November 2026. Until you receive the remix link, you can cancel for a full refund at any time: email support@getlaunchday.com with the email address you used at checkout. If we miss the 1 November 2026 date, you can also keep your order and get the template when it ships, or ask for a full refund. After release, the normal rules below apply.
When we refund
You can request a refund within 14 days of purchase if:
- the remix link does not work and we cannot fix it within 3 business days of your report, or
- the template is materially different from how the product page describes it.
If you qualify, we refund the full price you paid, including the tax Creem collected.
When we do not refund
Once you have opened the remix link and copied the template into your Framer account, we do not refund for a change of mind, a project that was cancelled, a missing feature we never described, or a lack of Framer skills or a Framer plan. Please look at the product page and live demo before you buy, and ask us if you have a question.
How to ask
Email support@getlaunchday.com within 14 days of purchase with the email address you used at checkout and a short description of the problem. A screenshot helps for a broken link. We reply within 3 business days.
How refunds are paid
Creem is the merchant of record, so the refund goes through Creem back to your original payment method. It usually takes a few business days to appear, depending on your bank.
Creem and your statutory rights
Creem may also issue a refund on its own terms, including within 60 days of purchase, and it handles chargebacks. We would still prefer you contact us first so we can fix the problem. Nothing in this policy limits rights you have under mandatory consumer law where you live.
Questions
Harjot Singh Rana (Launchday), support@getlaunchday.com